bkoko's Privacy Policy

bkoko is a mobile-first online gaming platform for Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how bkoko collects your personal information, the purposes for which that information is used, and how it is kept safe.

By using this website or app, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, you are requested not to use our services.

This policy applies only to the bkoko platform. Third-party websites or services are governed by their own privacy policies.

bkoko collects user information from various sources. The categories of information collected are listed below:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• National ID (NID) or passport number (for identity verification)
• Residential address

2.2 Financial Transaction Information

• bKash, Nagad, or Rocket number
• Bank account details (for withdrawals)
• Deposit and withdrawal history

2.3 Platform Usage Information

• Login time and IP address
• Game sessions, betting history, and account activity
• Device type, operating system, and browser information
• Cookies and session data

2.4 Support and Communication Information

• Messages sent via live chat and email
• Details of complaints and requests

bkoko uses collected information only for the following legitimate purposes:

• Creating, verifying, and managing accounts
• Processing deposits, withdrawals, and bonuses
• Ensuring platform security and preventing fraud
• Providing responsible gaming support
• Delivering customer service and technical support
• Meeting applicable legal obligations
• Improving platform quality and analyzing user experience
• Sending relevant promotional offers and updates (based on your consent)

bkoko never sells your information to third parties. Information sharing takes place only where it is essential for service operations and with security measures in place.

bkoko may share your information with third parties in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with selected partners for payment processing, identity verification, anti-fraud measures, and technology infrastructure management. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be provided as required under court orders, regulatory authority requests, or other legal processes.

4.3 Fraud and Crime Prevention

Information may be provided to relevant authorities to protect platform security, prevent money laundering, and safeguard other users.

4.4 Business Restructuring

In the event of a merger, acquisition, or restructuring of bkoko's business, information may be transferred under appropriate safeguards and users will be notified.

bkoko uses cookies and similar tracking technologies on its website. These improve platform functionality and make your experience smoother and more personalized.

5.1 Essential Cookies

These cookies are necessary for maintaining login sessions, ensuring security, and running the platform's core functions.

5.2 Performance and Analytics Cookies

These cookies are used to understand how users interact with the platform. The information collected is aggregated and does not identify any individual.

5.3 Cookie Controls

You can block or delete cookies through your browser settings. Please note that disabling cookies may limit some features of the platform.

bkoko applies industry-standard technical and organizational measures to protect your personal information. The security measures in place include:

• Securing all data transmission through SSL (Secure Socket Layer) encryption
• Storing sensitive data (such as passwords) in encrypted form
• Only authorized personnel can access personal information
• Conducting regular security audits and risk assessments
• Real-time monitoring to detect suspicious activity
• A rapid response plan in the event of a data breach

However, transmitting information over the internet or storing it electronically is not completely secure. We make every effort to protect your information, but we cannot guarantee its absolute security.

bkoko retains your personal information only for as long as necessary. Retention practices by data type are as follows:

• Identity and contact information is retained for as long as the account is active and may be kept for a specified period after account closure in accordance with legal obligations
• Financial transaction records are retained for as long as required for legal compliance and auditing
• Information from inactive accounts is kept for a specified period for security and fraud prevention purposes
• Support and communication records are retained to improve service quality and resolve disputes

Once the retention period ends, information is securely deleted or made non-identifiable.

As a bkoko user, you have the following rights over your own information:

8.1 Right to Know

You may request to know what information we hold about you.

8.2 Right to Correction

If any of your information is inaccurate, you may request that it be corrected. Many details can be updated directly through your account profile.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted, though this may not be possible where legal obligations apply.

8.4 Right to Restrict Processing

In certain cases you may request that the use of your information be restricted.

8.5 Right to Withdraw Consent

Consent given for marketing communications or other optional processing may be withdrawn at any time. This will not affect the lawfulness of processing carried out before the withdrawal.

To exercise these rights, contact us at [email protected] or speak with us through 24/7 live chat.

The bkoko platform is intended only for those aged 21 and above. We do not intentionally collect personal information from anyone under the age of 21.

An age verification process applies at the time of registration. If a minor's information is found in our system, it will be deleted immediately and the associated account will be closed.

If you believe a minor has created an account, please notify us at [email protected].

The bkoko platform integrates third-party game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming) and payment processors. These third parties have their own privacy policies that apply to their respective services.

When transactions are completed via bKash, Nagad, Rocket, or bank transfer, the privacy policy of the relevant institution will also apply. Only the minimum information necessary for processing the transaction is shared.

bkoko reserves the right to update this privacy policy from time to time. Users will be notified of any significant changes via email or platform notification.

The date of the update will always be shown at the top of this page as "Last Updated". Continued use of the platform after any changes will be considered acceptance of the updated policy.

We therefore recommend reviewing this page regularly.

To keep your account secure, bkoko recommends the following:

• Use a strong and unique password — at least 8 characters, combining uppercase and lowercase letters, numbers, and special characters
• Do not use a password on bkoko that you use for any other service
• Do not share your login details with anyone — bkoko will never ask for your password via chat or email
• End your session after logging in from a public or shared device
• If you notice any unfamiliar or suspicious activity, inform us immediately