bkoko Terms and Conditions

1. Introduction and Acceptance

These terms and conditions form a legal agreement between bkoko and its users. bkoko is a mobile-first online gaming platform offering cricket betting, live casino, slot games, and many other entertainment options for users in Bangladesh.

By accessing, browsing, creating an account on, or using any service of the bkoko platform, you automatically agree to these terms. These terms must be read together with our Privacy Policy and Responsible Gaming Policy.

bkoko reserves the right to modify, add to, or cancel these terms at any time. Continued use of the platform after any changes will be considered acceptance of the updated terms. We recommend reviewing this page regularly.

2. Eligibility and Age Requirement

To use the bkoko platform, you must meet the following requirements:

• You must be at least 21 years of age.
• You must be a resident of Bangladesh or access the platform from Bangladesh.
• You must have a valid and active mobile number and a bank or mobile banking account.
• You must be legally eligible to participate in online gaming.
• If your account was previously closed for any reason, re-registration is not permitted.

bkoko reserves the right to verify your age and identity at any time. You may be asked to submit a government-issued ID, passport, or other documents for verification. Failure to provide the required information may result in temporary suspension of your account.

3. Account Registration and Management

3.1 Single Account Policy

Each individual may operate only one bkoko account. If the same person or members of the same household create multiple accounts, all accounts will be cancelled and any deposited funds may be forfeited.

3.2 Accuracy of Account Information

You must provide accurate, complete, and up-to-date information at the time of registration. Providing false information will result in immediate account closure. Any changes to your information must be reported to our support team right away.

3.3 Password and Security

The security of your account is entirely your responsibility. Keep your password strong and do not share it with anyone. If you suspect unauthorized access to your account, contact our 24/7 live chat support immediately. bkoko will not be liable for any loss resulting from misuse of your account.

4. Deposits and Withdrawals

4.1 Deposit Terms

All deposit transactions are secured with SSL encryption. Only your own payment methods may be used to deposit funds into your account. Use of third-party payment methods is strictly prohibited and may result in account closure.

4.2 Withdrawal Terms

Your account must be fully verified before you can submit a withdrawal request. Withdrawals can only be made to the same payment method used for the deposit. Withdrawals may be delayed if bonus wagering requirements have not been met. bkoko reserves the right to carry out additional verification on suspicious transactions.

4.3 Failed Transactions

If a transaction fails due to a technical issue or payment gateway error, bkoko will work to resolve it promptly. In such cases, please contact our support team with proof of the transaction.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

bkoko offers new members a 200% bonus on their first deposit, up to ৳8,000. To receive this bonus, the first deposit must be at least ৳500. A 10x wagering requirement must be met before the bonus funds can be used.

5.2 Wagering Requirements

Wagering requirements must be met within the specified period from the date the bonus is activated. Different contribution rates toward wagering may apply depending on the game. For more details, visit the relevant offer page or contact our support team.

5.3 General Bonus Terms

• Each bonus offer applies to one account only.
• Bonuses cannot be transferred, cashed out, or moved to another account.
• bkoko reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If bonus abuse is suspected, the account may be placed under investigation.
• VIP cashback and other promotional offers may have their own separate terms and conditions.

6. Betting and Gaming Rules

6.1 Validity of Bets

Once a bet is placed, it is final and cannot be changed. If a bet is voided due to a technical issue or network disruption, the relevant funds will be returned. If an incorrect result is displayed in any game or sports event, the correct result will apply.

6.2 Sports Betting

bkoko's set odds and rules apply to betting on cricket, football, baseball, and other sports. If a match or event is cancelled or postponed, the bet will be voided and the stake returned. In-play betting is available for certain events and its own rules apply.

6.3 Casino Games

All casino games are operated through verified game providers and fair play is ensured. If a connection is lost during a live casino game, the last confirmed result will stand. Any dispute regarding game results will be investigated by our support team, whose decision will be final.

6.4 Maximum Bet Limits

Maximum bet limits may apply to various games and events. These limits vary by game or event, and bkoko reserves the right to change them at any time.

7. Prohibited Activities

The following activities are strictly prohibited and may result in account closure and forfeiture of deposited funds:

• Money laundering or conducting transactions using illegal funds.
• Operating multiple accounts or using another person's account.
• Bonus abuse — that is, systematic manipulation with the intent of obtaining bonuses.
• Using software bots, automation tools, or artificial intelligence in any game or system.
• Participating in match fixing or any form of manipulation of sporting results.
• Creating an account using a false identity or fraudulent information.
• Attempting to breach the platform's security systems.
• Using a third party's card or payment method.
• Harassing or behaving abusively toward other users.

If any of the above violations are detected, bkoko reserves the right to take legal action and notify the relevant authorities.

8. Responsible Gaming

bkoko strongly believes in responsible gaming. We want all our users to enjoy games in a safe and enjoyable way. We provide various tools and resources to help ensure that gaming does not become a problem.

8.1 Self-Control Tools

You can set deposit limits, betting limits, and session time limits directly from your account. You can also apply a self-exclusion, which allows you to suspend your account for a set period of time.

8.2 Problem Gaming

If you feel that you or someone you know may have a gaming problem, please visit our Responsible Gaming page. We recommend reaching out to specialist organizations for professional support. bkoko is committed to helping those affected by problem gaming.

9. Privacy and Data Security

How your personal information is collected, stored, and used is described in detail in our Privacy Policy. bkoko uses industry-standard SSL encryption and security technology to protect your information.

Your personal information and documents may be collected for account verification purposes. This information will be used solely for account management and to comply with KYC and anti-money laundering (AML) obligations. Your information is not sold to third parties.

10. Account Suspension and Closure

10.1 Suspension by bkoko

bkoko reserves the right to temporarily suspend or permanently close your account in the following situations:

• If you breach any provision of these terms and conditions.
• If evidence of fraudulent or suspicious activity is found.
• If identity verification fails or false information has been provided.
• If required to comply with legal or regulatory directives.
• If your account remains inactive for an extended period.

10.2 Closure by the User

You may permanently close your account at any time by contacting our support team. All outstanding bonuses and balances will be settled before the account is closed. Once an account is closed, a new account cannot be opened using the same details.

11. Limitation of Liability

bkoko platform services are provided on an "as is" basis. bkoko bears no responsibility for the following:

• Loss caused by internet connection disruptions or mobile network issues.
• Delays caused by third-party payment gateway problems.
• Unexpected technical errors or server downtime.
• Loss of account access due to the user's own negligence.
• Service suspension due to legal or government directives.

In any circumstance, bkoko's maximum liability will be limited to the amount of funds deposited in your account.

12. Changes and Updates to Terms

bkoko reserves the right to modify these terms and conditions at any time. For significant changes, you will be notified via your registered email or through a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the updated terms.

The "Last Updated" date at the top of this page will always be kept current. We recommend making a habit of reviewing this page regularly so that you stay informed of the latest terms and conditions.

13. Contact & Support

If you have any questions or confusion about these terms and conditions, please contact our support team. We provide support in Bengali 24 hours a day, 7 days a week.

• Live Chat: Speak directly in Bengali from the website or app — available 24/7.
• Email: [email protected]

For dispute resolution, we will first attempt to resolve the matter through our support team. If resolution through the support team is not possible, both parties will attempt to resolve the matter through a neutral mediation process.