Safe Gaming Policy

bkoko's commitment to responsible gaming

We believe that enjoyable gaming should always be safe and controlled. bkoko gives you all the tools to set the right limits and stay protected.

21+ | SAFE PLAY

Age limit and commitment

bkoko is a responsible gaming platform. We believe gambling is purely a form of entertainment — it should never be a source of income or a solution to problems. Your mental well-being and financial security are our highest priority.

21+

You must be at least 21 years old to create an account and play on bkoko. Age is verified at registration and an identity document may be requested at any time. Accounts belonging to minors will be closed immediately.

⚠️

If you believe someone you know is gaming while underage, please notify our support team immediately. We are available 24/7 to help via live chat in Bengali.

Our protection tools

To support responsible gaming on bkoko, we provide several effective tools that you can use from your account at any time.

Deposit Limit

Set a daily, weekly or monthly deposit limit. Once a limit is set it takes effect immediately. Increasing a limit takes effect after 24 hours — this protects you from making hasty decisions.

Time-Out Feature

If you feel you need a short break, set a time-out — from 24 hours up to 30 days. During this period you will not be able to log in. Once the break ends, your access is restored automatically.

Self-Exclusion

Choose self-exclusion for a longer break. Once an account is suspended it cannot be reactivated before the set period ends. We respect your path to recovery.

Bet History and Tracking

View your full bet and transaction history at any time. Understand your spending patterns and change course if needed. Transparency is the first step toward responsible gaming.

Reality Check

A notification will appear on screen at set intervals — reminding you how long you have been playing and how much you have spent. This keeps you aware so time does not slip away.

24/7 Support Team

If you have any concerns about your gaming, contact our Bengali-speaking support team instantly via live chat. We are ready to help with empathy and without judgment.

Signs of problem gambling

If you notice the following signs, they may be a signal of a problem. Ask yourself honestly:

Warning signs

  • Placing more bets to try to win back lost money
  • Spending more time and money than planned
  • Hiding gambling from family or friends
  • Going into debt or borrowing money because of gambling
  • Feeling restless or anxious when unable to play
  • Neglecting work, studies, or relationships
  • Repeatedly trying to stop playing but failing

Healthy Gaming Tips

Follow these tips to build responsible playing habits:

  • Only bet an amount that, if lost, will not affect your life.
  • Set a time and budget limit before each session and stick to it.
  • Remember — gambling is for entertainment, not a source of income.
  • Avoid playing when you are emotional (angry, sad, or stressed).
  • Take regular breaks and spend time on other hobbies and with family.
  • Do not play while drinking alcohol or in any impaired state — your ability to make decisions decreases.
  • Keep deposit limits and reality check features turned on — they help.

How to Use Protection Tools

Activate responsible gaming tools in just a few steps from your account settings:

1

Log In

Log in to your bkoko account and click the profile icon in the top right corner.

2

Go to Account Settings

Select the "Account Settings" or "Responsible Play" menu.

3

Set Your Limits

Choose your preferred tool — deposit limit, time-out, or reality check — and set the amount and duration.

4

Confirm

Click the save button. Changes will take effect immediately or after a set delay.

5

For Self-Exclusion

If you need a long-term break, let our support team know directly via live chat — we will act promptly.

6

Get Support

If you have any issues or a tool is not working, contact us via 24/7 live chat or email.

Need Help?

Having trouble controlling your gambling? Asking for help takes courage. bkoko's support team and related resources are here for you.

Live Chat Support

Speak directly with bkoko's Bangla-speaking support team. We are available 24 hours a day, 7 days a week. Your conversation will be kept confidential.

Email Support

If you prefer to reach out in writing, send us an email. We will respond promptly.

[email protected]

Professional Support

We always recommend speaking with a professional counsellor for mental health or addiction concerns. Support from family and friends is also important.

Responsible Gaming FAQ

Frequently asked questions about responsible gaming are answered here.

You must be at least 21 years old to open an account and play games on bkoko. This platform is for users aged 21 and above only. Age is verified at registration, and a national ID card or other identity document may be requested at any time.

Log in to your account and go to "Account Settings" → "Responsible Gaming" to set a deposit limit. You can set daily, weekly or monthly limits. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour waiting period.

Self-exclusion means permanently suspending your account for a set period of time. During this period you will not be able to log in or place any bets. To do this, contact our 24/7 live chat support or send an email to [email protected]. The exclusion cannot be lifted before the set period ends.

A time-out is a temporary break. You can choose any duration from 24 hours up to 30 days. During this time you will not be able to log in to your account. Once the break period ends, you can log in normally. This is suitable for shorter breaks compared to self-exclusion.

The minimum deposit and withdrawal on bkoko are both ৳500. Transactions can be made via bKash, Nagad, Rocket and bank transfer. Withdrawals are generally processed within 1 hour. Setting a deposit limit can help you avoid overspending.

First of all, thank you for asking yourself that question honestly. That takes courage. Contact our live chat right now — we will help you activate self-exclusion or a time-out. You can also email us at [email protected]. We also recommend letting a mental health professional or someone you trust know about this.

Use a password and screen lock on your device. Do not share your bkoko account login details with anyone. Avoid gaming in front of children or teenagers. If in doubt, you can use parental control software. If you believe a minor has accessed an account, notify us immediately.

Play responsibly, enjoy the fun

Set your limits, stay in control, and enjoy bkoko's games with peace of mind.

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