Frequently Asked Questions
bkoko FAQ —
Answers to All Your Questions
From opening an account to bonuses, payments and responsible gaming — everything you want to know about bkoko is right here in English.
bkoko is Bangladesh's mobile-first online gaming platform where cricket betting, live casino and thousands of slot games are all available in one place. Below we have organised the questions most frequently asked by Bangladeshi players into 5 topic groups — opening an account, transactions with bKash and Nagad, game rules, using bonuses and safe gaming. If you cannot find the answer to your question here, our 24/7 Bengali live chat support is always ready.
Account and Registration
Managing your bkoko account
To open an account at bkoko, you need an active mobile number and a valid National ID (NID). The registration process is fully mobile-friendly — your account is activated in just a few minutes. Only those aged 21 or above can register.
No, only one account is allowed per user. Opening multiple accounts is a violation of bkoko's terms and conditions and may result in all accounts being suspended. For any issue with your account, contact our 24/7 live chat directly.
If you forget your password, click the "Forgot Password" option on the bkoko login page. A verification code will be sent to your registered mobile number. Use the code to set a new password. The process is completely secure and encrypted.
Yes, account verification is required before making a withdrawal. You need to submit a copy of your National ID (NID) or passport. Once verification is complete, your account will be fully active and all features will be available.
Deposits and Withdrawals
bKash, Nagad, Rocket and Bank Transfer
Deposits from bKash to bkoko are usually instant — in most cases your account balance is updated within just a few seconds. In rare cases involving bank holidays or network issues, it may take a few minutes at most.
The minimum deposit amount at bkoko is ৳500. This applies to all methods — bKash, Nagad, Rocket and bank transfer. There are no hidden charges.
Withdrawals from bkoko to Nagad are usually completed within 1 hour. The minimum withdrawal amount is ৳500. The process is faster if your account verification is already complete.
bkoko does not charge any deposit or withdrawal fees. However, bKash, Nagad or Rocket may apply a small transaction fee according to their own policies — this depends entirely on the rules of that service provider.
Withdrawals via bank transfer are usually processed within 1 hour. However, it may take slightly longer depending on the receiving bank's settlement time. Major banks are supported, including Dutch-Bangla, City, BRAC, Islami and Sonali Bank.
Games and How to Play
Cricket Betting, Slots, Live Casino
bkoko has a large slot collection from top providers including PG Soft, Pragmatic Play and JILI. You will find popular games like Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems and Super Ace. All games run smoothly on mobile and fair play is guaranteed.
To bet on BPL matches at bkoko, log in and go to the Cricket section. Select a match, view the odds in your chosen market and confirm your bet amount. Live betting is also available, so you can place bets while a BPL match is in progress.
Yes, bkoko's live casino section is fully mobile-optimised. Live dealer games from Evolution Gaming and Ezugi can be enjoyed with smooth video streaming on any smartphone or tablet. Just make sure you have a stable internet connection.
RTP (Return to Player) is a game's long-term statistical return rate. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered — but this is an average figure and can vary from session to session. All games at bkoko are from verified providers, so fair play is guaranteed.
Aviator (Spribe) is a crash-type game where a multiplier increases as a plane flies higher. You win by cashing out before the plane crashes. After placing your bet, click the cash out button at the right moment — knowing when to act is the key skill in this game.
Bonuses and Promotions
Welcome Bonus, VIP Cashback and Special Offers
Open a new account at bkoko and make your first deposit to receive a 200% bonus of up to ৳8,000. This means if you deposit ৳4,000, you start playing with a total of ৳12,000. The bonus is withdrawable subject to a 10x wagering requirement.
A wagering requirement means you must bet a bonus amount a set number of times. With bkoko's 10x wagering, if you receive a ৳8,000 bonus you must place a total of ৳80,000 in bets — after that the bonus balance can be withdrawn. This is relatively low for the industry, which makes it more manageable for new players.
bkoko's VIP program has 5 tiers: Bronze, Silver, Gold, Platinum and Diamond. You move up based on how regularly you play and the total amount you wager. Diamond tier members receive up to 1.5% weekly cashback — a meaningful benefit for regular players.
Cashback in the bkoko VIP program is calculated every week. Bronze members start at 0.3% and Diamond members receive up to 1.5% weekly cashback. Cashback is added directly to your account and is easy to use.
Yes, bkoko regularly offers reload bonuses, free spins and special seasonal promotions for members. Attractive offers are available during Eid, Pohela Boishakh and other special occasions. Check the platform regularly or ask in live chat to stay up to date with the latest promotions.
Safety and Responsible Gaming
Security, 21+ Rule and Self-Exclusion
bkoko uses SSL encryption technology to keep all personal and financial information secure. Your password and payment details are always stored in encrypted form. We never share your personal information with third parties.
No. bkoko is for those aged 21 and above only. Age is verified during registration and accounts belonging to underage users are closed immediately. Responsible gaming is one of our top priorities.
bkoko's responsible gaming section allows you to set deposit limits, use self-exclusion and take a break. If you feel gaming is getting out of control, contact our 24/7 live chat or email [email protected] right away. We are always ready to help.
To activate self-exclusion, contact bkoko's 24/7 live chat support or send an email to [email protected]. Our team will process your request promptly and your account's betting access will be suspended for the period you select.
bkoko's support team is active 24 hours a day, 7 days a week. Click the live chat button on the website or app to speak directly in Bengali, or email [email protected]. There is no phone number or WhatsApp — live chat and email are the fastest options.
Still have questions?
Our Bengali support team is with you 24/7. Chat with us via live chat or write to us by email — we are always ready to answer any question you have.
Support email: [email protected] | For those aged 21+ only